Refunds/Cancellations
Refund & Replacement
The customer can apply for a Refund or Replacement within 10 days of Delivery due to quality or size issues.
In case of a return, The refund will be transferred back to the customer's mode of payment within 7 Working Days of receiving the returned item by Costoso Italiano.
Please read our detailed guidelines below for hassle-free Return & Exchange.
Guidelines
- Returned merchandise should be sent in the original condition. Used merchandise will not be sent back again and will disable any further exchange or returns.
- The original packaging of the ordered merchandise should be intact and in saleable condition.
- Costoso Italiano reserves the right to do a thorough quality check of the product to ensure it is resalable and eligible for exchange.
- The exchange is subject to availability of the ordered product. We would request you to inform us within 48-hours. In case the exchange is unavailable, you may take another merchandise of the same value or request us for a refund.
- The package must be sealed appropriately to ensure the safety of the product while in transit
- The address label on the package must be affixed properly
- Costoso Italiano will not be responsible if a product is lost or damaged in transit due to inappropriate packaging
- Please note, that we designed each box to deliver your shipment in immaculate condition. To ensure that the Return you send to us is safe and secure, we have designed the box to bring back the merchandise in the same condition. Furthermore, this ensures that the purchase you return to us is safe and secure and reaches us without any tampering from any other third party.
- Exchange request can be entertained only ONCE. Most of the merchandise we sell are made on demand and If you are not sure about your size, please contact us or refer to our size guidelines before placing your order, Costoso Italiano holds the rights to not accept any returns/exchanges from customers who will abuse the above Return and Exchange policy
Cancellations
If you want to modify your order and have not hit the place your order button, you can remove items from your cart and make any changes necessary. Once you’ve hit the order button, your order has gone through. If you want to make a change in your order, you can inform us with changes to your order within 24 hours on contact@costosoitaliano.com.
The order amount will be transferred back to the customer's mode of payment within 7 Working Days of Initiating a Cancellation Request.
Custom Made Products
Please note that for custom-made shoes, we are unable to offer a refund or replacement. Custom-made products are created to meet specific requirements as per your order and hence are not eligible for return. We encourage customers to carefully review their custom specifications before finalizing their orders.
- Custom-made shoes are crafted uniquely for you and cannot be returned or exchanged.
- Ensure all custom specifications (size, design, color, etc.) are double-checked and confirmed at the time of placing the order.
- In the rare event of a quality issue with a custom-made product, please contact us immediately, and we will assess the situation on a case-by-case basis.
- If the customer is not happy with the custom shoe, they can replace the shoes with one available in our stock.
We appreciate your understanding that custom-made items involve significant time and effort from our artisans, making them exempt from our standard return policy.
International Orders:
- International customers will need to ship the shoes back to our registered address in India to be eligible for a refund or replacement.
